Nunes Enterprise is committed to ensuring our website and services are accessible to people with disabilities. We strive to provide an inclusive experience that enables all customers to successfully purchase shipping containers and access our services.
We believe everyone should have equal access to our products and services, regardless of ability. Our commitment to accessibility encompasses our website, customer service, and physical locations. We continuously work to improve accessibility by implementing current standards, training our staff on accessibility best practices, gathering feedback from users with disabilities, and partnering with accessibility experts to identify and resolve barriers.
We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines help ensure web content is accessible to people with various disabilities including visual, auditory, physical, speech, cognitive, and neurological disabilities. Our website is designed to be perceivable, operable, understandable, and robust for all users. We regularly test our website with automated tools and manual evaluation to identify and fix accessibility issues.
Our website includes numerous features to support accessibility. Navigation is consistent and predictable throughout the site with clear headings and logical structure. All images include alternative text descriptions for screen reader users. Color contrast meets WCAG standards for text readability. The site is fully navigable using keyboard-only controls. Forms include clear labels and instructions. Error messages provide specific guidance for correction. Content can be resized up to 200% without loss of functionality.
Our website is designed to work with common assistive technologies including screen readers such as JAWS, NVDA, and VoiceOver, screen magnification software, voice recognition software like Dragon NaturallySpeaking, alternative input devices, and browser accessibility features. We test with multiple assistive technologies to ensure compatibility and regularly update our code to maintain compatibility with new versions.
We can provide information in alternative formats to meet different accessibility needs. Available formats include large print documents (18-point font or larger), plain text versions of our policies and product information, audio descriptions of our products and services, and simplified language versions of complex documents. To request information in an alternative format, contact our accessibility coordinator at accessibility@nunesenterprise.com or call 1-800-CONTAINERS.
Our facilities are designed to be accessible to customers with disabilities. Features include wheelchair-accessible entrances and pathways, designated accessible parking spaces near entrances, accessible restroom facilities, service counters at multiple heights, staff trained to assist customers with disabilities, and welcome service animals. If you plan to visit our facility and need specific accommodations, please contact us in advance so we can ensure your needs are met.
Our customer service team is trained to assist customers with disabilities. We offer multiple communication channels including phone support with clear-speaking representatives, email support for written communication, TTY/TDD support for customers who are deaf or hard of hearing, and video relay service compatibility. Our representatives are patient and trained to provide information in clear, simple language. Extended time is always available for customers who need it.
Despite our efforts, some content may not be fully accessible. Known limitations include some PDF documents that may not be fully tagged for screen readers, third-party content such as maps or payment processors that we do not control, older video content that may lack captions, and complex data tables that may be difficult to navigate with screen readers. We are actively working to address these limitations and improve accessibility across all content.
We welcome feedback about the accessibility of our website and services. If you encounter accessibility barriers or need assistance, please contact our accessibility coordinator by phone at 1-800-CONTAINERS extension 999, email at accessibility@nunesenterprise.com, or mail at Nunes Enterprise, Accessibility Coordinator, 123 Industrial Drive, Commerce City, State 12345. When reporting accessibility issues, please provide the webpage URL or location, description of the issue, assistive technology you are using if applicable, and your contact information for follow-up.
We take accessibility concerns seriously and respond promptly. You can expect acknowledgment of your feedback within 2 business days, investigation and initial response within 5 business days, and resolution or a detailed plan for resolution within 10 business days. If immediate resolution is not possible, we will provide temporary alternatives and keep you informed of progress.
Accessibility is an ongoing effort. We regularly conduct accessibility audits, implement new accessibility features, update our technology to support current standards, train new employees on accessibility, and review customer feedback to identify improvement areas. We also stay informed about evolving accessibility standards and best practices to ensure our services remain accessible as technology changes.
We strive to comply with all applicable accessibility laws and regulations including the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act, state and local accessibility requirements, and international accessibility standards where applicable. Our commitment goes beyond legal compliance to embrace the spirit of inclusion and equal access for all.
While we strive to ensure all content on our website is accessible, we may link to or embed third-party content that we do not control. This may include payment processors, mapping services, or social media content. We choose third-party services carefully and advocate for accessibility, but cannot guarantee their compliance. If you encounter issues with third-party content, we will work to provide alternative access to the information or service.
For any accessibility-related questions or concerns, please contact our accessibility coordinator at accessibility@nunesenterprise.com or 1-800-CONTAINERS extension 999. We value your feedback and are committed to providing equal access to all customers. Thank you for helping us improve accessibility for everyone.
